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Black Car FAQ's ImageFrequently Asked Questions

Listed below are some of the more common questions received from our customers.  If you don't see your question listed, don't hesitate to send us an email. 

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  1. Is your entire inventory listed on the web site?   No, all parts are not listed on our web site, so if you don't see a part listed ask anyway.

  2. Do you manufacture your patch panels?  No, we do not manufacture any automotive parts.

  3. Do you have a parts catalog you can mail me?  The short answer is no.

  4. What do I do to get price and availability of a part?  The best thing to do is fill out the parts request form on our ordering information page.  You can also send us an email, but make sure you include relevant information about your car.  When you send us a parts request, we provide you with the current part availability and price. 

  5. How long before I get an answer to my email?  Emails are answered in the order they are received.  In some cases it can take a few business days to receive a detailed response. 

  6. Why don't you have a phone number listed on the web site?  To keep our prices as low as possible we prefer email correspondence.  We will be able to answer all your questions and help you in every way by email.  We strive to operate a customer friendly web site.

  7. Will you ship parts outside of the United States?  Yes, we will ship internationally.  There is a $10.00 processing fee added to the shipping charges for international orders due to added documentation requirements.  Some destination restrictions may apply.

  8. What are your payment options?  Major credit cards are accepted via www.PayPal.com. We also accept Visa, MasterCard, and Discover payments through a link on our web site.  Either option is fast, easy, and secure.  If you prefer to send a check or money order, just let us know and we will put your part on temporary hold (10 days) while we wait to receive payment.

  9. Can you help me find a part?  Yes, we can help you try and locate that hard to find part through our parts network.